»» Recruitment

(2010 年 7 月 14 日)

Date: 2 July 2010
Job Description – Customer Service Assistant

Title: Customer Service Assistant
Reporting relationship: report to the Customer Service Officer
Requirements:

• Tertiary education in business / administration / engineering disciplines.
• Hong Kong residence.
• A few years working experience in the business sector.
• Fluently communicate in English and Mandarin both in written and spoken.
• Willing to learn, hard working and can work under pressure.
• Former experience in similar field is preferable.

• Assistant to the Customer Service Office handling the daily enquiries from customers to their full satisfaction and to ensure normal business operation within the inside sales department.
• Coordinate with Sales Managers and logistic department making sure that all orders are served and followed up in the right manner.
• Communicate effectively with customers, understand their requirements and build up good personal relationship.
• Ensure all prices / delivery schedules are precisely confirmed and sent to customers.
• Monitor and oversee order processing to ensure orders are correctly confirmed and advised.
• Oversee customer payment.
• To learn more about our products and its application over times.
• To be involved in and assist the customer service officer, upon request, any activities on market communication programs launched.
• Oversee the processing of customer complaints, log and liase with technical managers.

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